What is AllClear Secure?
AllClear Secure provides identity repair assistance to help fix identity theft issues and return your information to its proper condition. If there’s a potential problem with your credit or you’re concerned about identity theft, just contact AllClear ID at any point while you’re an eligible Blue Cross Blue Shield of Michigan or Blue Care Network member at 1-855-904-5742. The investigator will help you determine if there is a problem and help you recover financial losses, restore your credit and make sure your identity is returned to its prefraud state.
Do I need to sign up for AllClear Secure?
No. AllClear Secure is automatically available with no enrollment required. Simply call AllClear ID at 1-855-904-5742 at any point while you’re an eligible Blue Cross Blue Shield of Michigan or Blue Care Network member if you need help.
What is AllClear Pro?
This service includes credit monitoring, identity theft monitoring, identity repair, identity theft insurance and ChildScan for minors.
Do I need to sign up for AllClear Pro services?
Yes. You and any dependent who wants AllClear Pro must enroll in order to take advantage of any of these services. If you’re interested in signing up, go to bcbsm.allclearid.com. This is a secure website. You’ll be asked for your name and email address. Next, you’ll get an email with a redemption code and instructions on enrolling and creating an online account. When enrolling, you’ll need to provide your name, contact information, Social Security number and the unique redemption code. You can also sign up by calling 1-855-904-5742 Monday through Saturday from 9 a.m. to 9 p.m. Eastern time.
Do I need to sign up for AllClear Pro annually?
Starting in 2017, each adult who enrolls in AllClear Pro will receive a renewal email or a phone call from AllClear ID at the end of each year. They’ll ask you verify that you are still an eligible Blue Cross Blue Shield or Blue Care Network member so you can keep your AllClear ID services active.
How does AllClear Pro monitor credit?
AllClear Pro looks at your credit activity and sends alerts when banks and creditors use your identity to open new accounts.
How does AllClear Pro identity theft monitoring work?
AllClear Pro alerts you if personal information is reported to AllClear ID by industry security professionals, such as the FBI. This can include Social Security numbers, credit card numbers, PIN numbers, bank account logins and other online logins (emails and passwords). You’ll be alerted when your information is reported and an investigator will look into the situation.
When and how will I get alerts?
AllClear Pro credit monitoring looks at your credit activity and sends alerts by phone or email when banks and creditors use your identity to open new accounts. Additionally, AllClear Pro identity theft monitoring alerts you if personal information is reported to AllClear ID by industry security professionals, such as the FBI. This can include Social Security numbers, credit card numbers, PIN numbers, bank account logins and other online logins (emails and passwords). You’ll be alerted by phone or email when your information is reported.
What is the identity theft insurance policy and how does it work?
Identity theft insurance is a zero-deductible policy included in the AllClear Pro service. It will reimburse you for certain fees, lost wages and fraud losses in the event of fraud. The full policy terms can be found at allclearid.com/insurance.
What services are being offered to protect my child’s identity?
Any eligible dependent on your Blue Cross or BCN plan younger than 18 is covered by AllClear Secure (no enrollment required) and AllClear ID ChildScan, if you enroll them. AllClear ID ChildScan actively scans databases to see if your child’s Social Security number is being used illegally. If fraud is found, an investigator will help to repair your child's identity.
Who will AllClear ID communicate with about these services?
Starting in 2017, you and any adult dependents on your plan who enroll in the AllClear Pro service will receive a renewal email or a phone call from AllClear ID at the end of each year. If you and your dependents are still eligible for the services, you’ll need to verify your eligibility so we can extend your services for the following year. AllClear ID won’t email or call your dependents younger than 18 — you will need to verify their eligibility for them. Any adult enrolled in AllClear Pro will also receive a monthly e-newsletter from AllClear ID with helpful tips on how to avoid identity theft.
Will I be charged for these services?
As an eligible Blue Cross Blue Shield of Michigan or Blue Care Network member, you won’t be charged. And AllClear Secure and AllClear Pro are available to you and your dependents as long as you remain an eligible member.
What if I no longer have Blue Cross Blue Shield of Michigan or Blue Care Network medical coverage – can I still receive AllClear ID’s services?
If, during the year, you no longer have medical coverage with Blue Cross or BCN, your AllClear ID services will stay active until the end of that year. If you’d like to continue receiving AllClear Secure or AllClear Pro when your services through Blue Cross or BCN expire, you can sign up directly with AllClear ID and pay a discounted rate. AllClear ID will only request payment from you if you sign up to continue their services at your own expense.